Understandable Business Message
1. Face-to-Face Communication
A. Make sure that receiver is on the same page as you throughout conversation.
B. Repeat asked questions for clarity.
C. Maybe have visuals for receiver.
2. Two Way Not Face-to-Face Communication
A. Source your information for trusting data.
B. Stay on topic.
C. Speak slowly and pause occasionally for receiver to communicate back.
D. It is recommended to script what you are going to say.
3. One Way Not Face-to-Face Communication
A. Carefully revise before printing and sending.
B. Let receiver know who to contact if they have any questions or concerns.
C. Leave all of your information- phone number, email, position, etc.
4. For All Communication Types
A. Stay on topic and have a thought out plan for your message.
B. Make a memorable proposition or message.
C. Make sure to outline previous to presentation or meeting.
D. Use humor cautiously.
Interviewee: Scott Metcalf
C & M Wire Rope Supply and Co. Owner
Scott Metcalf founded C&M Wire Rope Supply and Company in 1984. He founded his business two years out of high school. C&M supplies wire rope and almost any construction products to many companies. Scott deals with anywhere from countrywide to small business owners shipping and delivering products daily. Communicating, he says, is the most important part of his business. Networking and communicating is the only way he can build his clientele. He also has to effectively communicate with his employees making sure orders are completed on time and correctly. He advises others to incorporate good communication skills into their everyday life. Do not only use the skills learned from your career in the office. He suggests to expand your skills and put them to use daily.
FAQs
What is the proper way to address a co-worker?
Depending on the situation, approach your co-worker. Address them in a professional and respectful manner. If nothing is resolved, take the situation to a higher level of management.
How should you properly communicate in the work place?
Always act professional and in accordance with company policy and procedures. “If you do not want any one to know about it, don’t do it.”
How should you dress for work?
Follow the companies dress code and/or regulations of proper attire for job position. The only time an employee can deviate from the dress code is with manager approval.
What are the proper communication channels?
Employees can freely communicate with each other and is highly recommended for cohesion. However, memos and mass emails need to be approved by a manager.
Who do I talk to about questions and concern?
Address the appropriate level of authority based on your level of position.
What should I do if I am dealing with an unsatisfied customer?
The customer is always right. Presume with patience and offer them other options they can choose. If these tactics do not work, inform proper authority to resolve the issue.
How much can I do for a customer?
Anything extra or special offers need to be approved by higher authority.
How should I inform the company about changes in my standing of employment?
If you decide to leave the company, it is necessary for the employee to provide a 2 week notice. This needs to be properly documented, preferably a written statement filed with the employment office.
What opportunities and benefits are available to an employee who is fluent in a foreign language?
The company will take full advantage of your skill set; more than likely providing you the opportunity to conduct business internationally.
